Privacy Policy

Last updated: [09/2026]

Play // Pause (“we”, “us”, or “our”) respects your privacy. This policy explains what information we collect, why we collect it, and how we keep it safe.

1. Information We Collect

• Contact details: name, email address, phone number (when you contact us).

• Media you provide: VHS tapes, DVDs, or other media for digitisation.

• Payment details: handled securely by payment providers – we don’t store card or banking info.
  

2. How We Use Your Information

• To respond to enquiries.

• To provide digitisation and related services.

• To arrange pickup, drop-off, or delivery.

• To keep records for tax and accounting (as required by law).
  

3. Sharing Your Information

• We don’t sell or share your personal data.

• We only share information if required by law or to complete services (e.g. courier companies for deliveries).
  

4. Data Storage & Security

• Emails and files are managed through ProtonMail and ProtonDrive, with end-to-end encryption.

• Physical media is kept secure until returned.

• Personal data is retained only as long as necessary for services or legal requirements.
  

5. Your Rights (UK GDPR)

You have the right to:

• Request a copy of the data we hold.

• Ask us to correct or delete your data (unless we must retain it for legal reasons).

• Withdraw consent at any time.
  

6. Contact

For privacy questions, please contact:

info@playpausepreserve.co.uk

Legal Notice

Play // Pause is a trading name of Scott Lloyd, sole trader.